Return Policy

We will replace or refund any products that contain any physical container damage, bottle defects, defects in the label, appearance of the product itself. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 2 days of receipt of shipment. In the case of a damage, we require actual photos of the damaged products in order to process an exchange or refund.

If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.

All Claims to be submitted to jabz@elegancemerchandise.com or call (02) 9643 2423.